Busy Living gives hotel operators a super-sleek online platform to manage every stage of the customer journey via a cloud-based platform and a white-labelled mobile app.
The customer held app can be personalised to fit your hotel and services, which means you can log guests’ preferences and dynamically offer them promotions during their stay, helping increase revenue and drive better uptake of amenities.
Its your app for you to dress your way. No matter whether your place is a fully loaded family resort, a 5* luxury retreat, a safari ranch, an all-inclusive package deals, or a city break find out how we can style the app for you.
Better still, craft your customer journeys. Get data collected before arrival, all fully consented and regulated by GDPR, enables you to personalise customer journeys. For example, you can ask guests if they have dinner plans or want to enjoy a particular leisure pursuit, with options selectable directly via the app.
Like airports, the platform enables guests to check-in electronically, resulting in little or no queues at the front desk (unlike airports). Prior to guests arriving, Busy Living will collect the required data including a photo of their passport and card details, so as soon as they arrive, your Concierge can greet your guests by name and front of house staff can verify documents and issue room keys in minutes.
The app comes with modules for:
BusyLiving makes it easy for guests to get in touch with the front desk, housekeeping or maintenance - all the time.
An app to manage your teams:
Busy Living empowers hotel owners to manage front of house staff directly through the platform, ensuring that guests are given impeccable customer service upon arrival, and via e-check-in. The app enables you to capture guest preferences for room service. Requests auto-feed to the Chambermaid’s phones so they can mark requests as “done” which triggers a rating request so you can manage performance. For budget hotels you can easily monetise linen or towel changes.
Improve maintenance efficiency throughout your hotel. Guests will be invited to upload photographs of maintenance issues that can be directly accessed by the maintenance team, enabling them to be fully prepared to do the job, ready with the relevant tools. Maintenance engineers will also be able to upload before and after photos to ensure that work is carried out to the highest standards. Guests are automatically invited to rate repairs which you can monitor against response targets.
Why provide everything needed directly to the room? Instead, invite guests to request what they need throughout their stay. These include standard offerings such as new bed sheets, towels and linen and other things such as laundry services, personalised minibar offering, extra pillows etc.
Busy Living’s flexible customer-centric technology enables seamless engagement, increases revenue and not only enhances the guest experience but that of your staff as well. It enables ratings of core services to drive the performance of your employees, resulting in increased productivity.
Provide guests with bespoke room service and a variety of hotel luxuries that can be monetised directly through Busy Living. These include: champagne, flowers, fruit or chocolates on arrival, slippers, shower robes, newspapers, minibar items, newspapers, breakfast packs or anything else you can think of.
By doing this, hotel owners can improve their profit margins, while reducing levels of waste and chances of theft. Encourage your guests to take their little luxuries home.
Busy Living provides hotel owners with their own personalised app downloaded to their smartphones. It can be tailored to offer key things such as: concierge information, bedside manual, menus, bed changing options, housekeeping and even a digital prayer book to suit their personal religious beliefs.
Your app is the place where you can introduce your guests to local service providers and any introductory offers you may have negotiated for them and also a place where guests share using chat channels as well as recommend the best of what they like locally.
Our flexible user-centric technology drives engagement, increases revenue and not only enhances the guest experience but enables rating of core services to drive the performance of your teams.
Whitelabel it, any tile any shape, any style: icon, watercolour or photo. Enable instant self-service and instant response whilst managing guest expectations by sharing response times. Read message logs to learn what your customers want and use their ratings to drive performance.
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