Before guests arrive at your apartment, Busy Living will pull together vital information that you can use to customise your guests experience. A native app on your guests' phones gets you remembered for repeat bookings and word of mouth referrals.
The platform will enable guests to check-in electronically. Prior to guests arriving, Busy Living will collect the required data including a photo of their passport and card details, so either as soon as they arrive, you are able to verify documents and issue room keys or so you can pre-check documents remotely and issue them a key code.
Upon arrival, guests will be encouraged to download your personalised app that will be packed with offers such as newspaper delivery, breakfast packs, housekeeping services, your guide to the local area and dinner suggestions.
Add a touch of class to your serviced apartments - an app connects you to your customers in a way that a key safe, an aging guest manual and a few local attractions flyers simply can't.
An app says that yours is a professional offering, we've already loaded a prototype for you so simply clone the features you want, and edit them to suit and finally decide if you want icons, vectors or classy photography for your home page and app components.
The platform will help create a personalised customer journey for your guests when they arrive. During e-check-in, guests will be asked questions such as do you have dinner plans on the evening of your arrival? If they don’t, you can trigger to send recommendations of local restaurants for guests to choose from.
Your app is the place where you can introduce your guests to local service providers and any introductory offers you may have negotiated for them and also a place where guests share using chat channels as well as recommend the best of what they like locally.
By providing a customised app that can be downloaded directly by guests, you can include vital information such as concierge details, bedside manual, extra services menu, housekeeping options, breakfast options, laundry services, a variety of newspaper and minibar choices, ironing board and a sewing kit.
So for example, if you offer a twice-weekly linen or towel change and the guests want this more regularly you can keep them happy, and, charge them for extra servicing.
By collecting guest preferences during e-check-in you become able to increase revenue through gentle marketing of extra nights, little luxuries or whatever you want, to your guests phones both before, and during, their stay.
Busy Living will help apartment owners increase their room service offering. If guests have special requests, they can place these directly through the app, giving you the opportunity to sell extra services.
The app enables apartment owners to request room servicing preferences from guests and sends them directly to the room service team. These include things such as extra pillows, additional items such as hairdryers, ironing boards and fresh bath towels, slippers, and cots. Guest ratings are sought to make managing your team easier. And by monetising the little luxuries you gain extra revenue, reduce stale stock and can encourage guests to take the extras home.
The module uses ‘stock control’ so it’s easy to know what has been sold and when you need to restock specific items.
Improve maintenance efficiency throughout your hotel. Guests will be invited to upload photographs of maintenance issues that can be directly accessed by the maintenance team, who will be fully prepared to carry out the maintenance with the relevant tools. Maintenance engineers will also be able to upload before and after photos, ensuring that work is carried out to the highest standards. Repair ratings show you care and keep the team accountable.
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